You may have heard about the General Data Protection Regulation which is in effect from May 2018. It means that you as the customer have the right to know where any business (like us) might collect or store data relating to you. It also means there are lot of very detailed privacy policies appearing on websites everywhere. Here’s ours. We’ve tried to keep things clear.
The short version is: we only keep your details if you ask to hear from us again, and you can change your mind at any time.
The long version is:
Automatic Lounge Ltd, trading as Automatic Cafe and The Clarence
Wardley Ltd, trading as HOME Cafe Bar.
Data collected from you online:
From time to time people may share their contact details with us (Automatic, The Clarence, or HOME Cafe Bar) for reasons other than signing up for newsletters or more information (we cover that stuff in more detail below). If you contact us while applying or enquiring about a job we may keep your information on file for upto 12 months. And if you make contact with us by social media then of course we’ll have a record of that communication, and may respond to you via those channels.
We may also use Facebook Pixels. None of this means we can personally stalk, access or otherwise abuse your privacy or data. It may help us advertise deals online to you and people with similar interests, and lets us know, for example, if we put an advert on Facebook how many people it reaches and how many of those then go on to book a table. Fancy, huh?
Data Collected For Marketing Purposes:
Data collected in person at our restaurants (via comments cards or physical print items) will only be stored or processed when the customer has expressly opted-in to receive further marketing information from the business. The physical copy of the opt-in will be stored securely on The Clarence premises for not longer than 2 years, at which point the opt-in will be considered expired if the recipient has not subsequently re-confirmed their subscription online.
Data collected which does not give express consent for further marketing communications (eg, where a comments card features contact details but opt-in has not been ticked) shall be securely disposed of once your feedback has been seen and, if necessary, responded to.
Data collected online is primarily from two sources:
Both Mailchimp and Resdiary have been doing lots of work to ensure the way their platforms store and process data are GDPR-compliant (ironically, we know this because of the vast number of emails they send about it). If we change suppliers for this and have to move your data to any other platform we’ll update this page and let you know.
Customers can update, amend or withdraw their data for marketing purposes at any time, and clear unsubscribe links will be provided in each email communication. Sign-up online via the company websites is subject to a double opt-in process. Sign-up via 3rd party platforms such as booking devices may not be subject to double opt-in. Sign-up in person via comments cards will not trigger a double opt-in email; records of consent will be kept in line with the policy above.
If you want to disappear from our records you can unsubscribe at any time with the relevant link in any email we send you. Alternatively email us using firstname.lastname@example.org if you’d like us to 100% destroy all information we have about you and we’ll do our best to get rid of whatever we can find (it might be old data about table bookings, or a record in Mailchimp that shows when you unsubscribed – whatever it is it won’t be being used by anyone).
If all that makes you want to sign up, you can use the box at the bottom of this page to join the mailing list.